Privacy Policy

Effective Date: September 10, 2025

Last Updated: September 10, 2025

At Crisp Memories, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Book a consultation or coaching session
• Participate in our programs or services
• Communicate with us via email or phone

The types of personal information we may collect include:

• Name and contact information (email address, phone number)
• Demographic information (age, location)
• Professional information relevant to our services
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide and maintain our coaching services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send you newsletters, updates, and promotional materials (with your consent)
• Improvement: To analyse usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect our website and users from fraud and security threats

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Email marketing platforms
• Website hosting services
• Analytics providers
• Payment processors

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Opt-out: You can unsubscribe from marketing communications at any time
• Complaint: You can lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

If we transfer your personal information outside Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact information above. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

Acknowledgment: By using our website and services, you acknowledge that you have read and understood this Privacy Policy.