Terms of Service
Effective Date: September 10, 2025
Last Updated: September 10, 2025
Welcome to Crisp Memories. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using our website (crisp-memories.com) and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
2. Description of Services
Crisp Memories provides charisma development and personal coaching services, including:
- Personal charisma coaching sessions
- Communication mastery training
- Emotional intelligence development
- Leadership presence coaching
- Relationship building guidance
- Public speaking confidence training
- Educational content and resources
3. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into these Terms
- Provide accurate and complete information when required
- Comply with all applicable laws and regulations
4. User Responsibilities
As a user of our services, you agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of any account credentials
- Use our services only for lawful purposes
- Respect the intellectual property rights of others
- Not engage in any behaviour that could harm our reputation or services
- Attend scheduled sessions punctually and prepared
- Actively participate in coaching programs
5. Booking and Cancellation Policy
Booking
- All bookings must be confirmed in advance
- Payment may be required at the time of booking
- Availability is subject to coach schedules
Cancellation and Rescheduling
- Clients may cancel or reschedule sessions with at least 24 hours notice
- Cancellations made less than 24 hours in advance may result in forfeiture of session fees
- Emergency cancellations will be considered on a case-by-case basis
- Crisp Memories reserves the right to cancel sessions due to unforeseen circumstances
6. Payment Terms
Payment terms for our services include:
- Fees are due as specified in your service agreement
- Accepted payment methods include credit cards and bank transfers
- All fees are in Australian Dollars (AUD) unless otherwise specified
- Late payment may result in suspension of services
- Refunds are subject to our refund policy outlined below
7. Refund Policy
Coaching Services
- Refunds may be available for unused sessions within 14 days of purchase
- No refunds for sessions that have been completed
- Refund requests must be submitted in writing
- Processing time for approved refunds is 5-10 business days
Digital Products
- Digital products are generally non-refundable once accessed
- Exceptions may be made for technical issues preventing access
8. Intellectual Property
All content on our website and in our services, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Crisp Memories or its licensors and is protected by copyright and other intellectual property laws.
You may not:
- Reproduce, distribute, or publicly display our content without permission
- Use our trademarks or service marks without authorisation
- Create derivative works based on our content
- Reverse engineer or attempt to extract source code
9. Confidentiality
We understand the personal nature of coaching relationships and commit to maintaining confidentiality:
- All client information shared during sessions remains confidential
- We will not disclose personal information without your consent
- Exceptions apply where disclosure is required by law
- Clients are also expected to maintain confidentiality regarding proprietary coaching methods
10. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability to you shall not exceed the amount paid for services
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee specific results from our coaching services
- Your use of our services is at your own risk
11. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind:
- We make no guarantees about the effectiveness of our coaching
- Results may vary based on individual circumstances and effort
- We do not warrant that our services will be uninterrupted or error-free
- We are not responsible for technical issues beyond our control
12. Indemnification
You agree to indemnify and hold harmless Crisp Memories, its employees, and contractors from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Any false or misleading information you provide
13. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
15. Termination
We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe:
- Violates these Terms
- Is harmful to other users or our business
- Violates applicable laws
- Is fraudulent or involves misrepresentation
16. Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Queensland.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
18. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.
19. Contact Information
If you have any questions about these Terms of Service, please contact us:
20. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Crisp Memories regarding your use of our services.
Acknowledgment: By using our website and services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.